Last updated: January 3, 2026
Welcome to Padelgram (“Padelgram”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you access or use our mobile applications, websites, dashboards, APIs, and related services (the “Services”). By using the Services, you acknowledge that you have read, understood, and agreed to this policy.
This policy applies to:
It applies regardless of whether the Services are accessed via mobile app, web browser, or third‑party integration.
We may collect the following categories of data:
Where the EU General Data Protection Regulation (GDPR) applies, we rely on the following legal bases for processing personal data:
The European Accessibility Act requires that digital products and services be accessible to individuals with disabilities by June 28, 2025 (European Accessibility Act Compliance: What’s Next for GDPR). We are committed to designing and maintaining our Services in accordance with relevant accessibility standards (such as WCAG and EN 301 549) to ensure that all users can access and use Padelgram without barriers.
We use personal data to:
We do not sell personal data. We may share data only with:
All third parties are contractually obligated to protect user data and adhere to relevant privacy laws.
Your data may be processed and stored on servers located outside your country of residence. We apply appropriate safeguards (such as Standard Contractual Clauses) to ensure that international data transfers comply with GDPR requirements.
We retain personal data only as long as necessary to:
Users may request deletion of their data, subject to legal or operational retention requirements.
We implement industry-standard technical and organisational measures, including:
No system is 100% secure; however, we work to protect your data against unauthorised access, alteration, disclosure, or destruction.
Depending on your jurisdiction, you may have the right to:
To exercise these rights, contact us using the details below. We will respond in accordance with applicable laws.
The Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
We may update this Privacy Policy from time to time. Changes will be effective upon publication with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the updated policy.
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
Email: support@padelgram.app
Website: https://padelgram.app
This addendum supplements the above Privacy Policy and applies when Padelgram engages with financial institutions, large enterprises, or regulated industries requiring enhanced privacy and security assurances.
Padelgram acts as a data processor for data supplied by enterprise clients and as a data controller for platform-level user data.
Enterprise clients are responsible for ensuring that any personal data they upload or manage through the Services is collected and processed in compliance with applicable laws.
Enterprise data is classified according to sensitivity (e.g., public, internal, confidential, restricted).
Appropriate safeguards, encryption, and access controls are applied based on classification.
The Services are designed to support compliance with GDPR, EAA, and other applicable regulations. Enterprise clients remain responsible for sector-specific requirements (e.g., financial regulations).
Upon request, we can provide documentation regarding our security posture and compliance controls.
We maintain a list of subprocessors used to deliver enterprise services. All subprocessors are bound by contractual obligations to protect data and comply with privacy laws.
Enterprise clients will be notified of any changes to subprocessors that may materially affect their data.
Enterprise clients may request information about our security controls and may perform reasonable audits subject to confidentiality agreements.
We regularly review our policies, procedures, and technical measures to ensure ongoing compliance.
We maintain an incident response plan to detect, respond to, and mitigate data breaches or security incidents.
In the event of a data breach affecting enterprise data, we will notify affected clients without undue delay and provide relevant details in accordance with applicable laws.
Our liability for any privacy or data protection breaches is limited as outlined in our contractual agreements. Enterprise clients should ensure they understand and agree to these terms before engaging with our Services.
This addendum shall be governed by and construed in accordance with the laws specified in the governing contracts between Padelgram and the enterprise client.
Any disputes arising under this addendum shall be resolved through the mechanisms set out in the applicable agreements.